DNSFilter experienced a major incident on October 30, 2023 affecting Front End UI, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2023, 08:12 PM UTC
Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.
- identified Oct 30, 2023, 08:17 PM UTC
Our engineering team has identified the issue that is preventing users from logging into the dashboard. This is being caused by our upstream authentication provider. The upstream provider is urgently working to resolve the issue. We will provide updated status as soon as possible.
- monitoring Oct 30, 2023, 08:30 PM UTC
The upstream authentication provider has implemented a fix that was the root cause of the issue with logging into the dashboard. The dashboard is now accessible again and we are monitoring at this time to ensure there are no further issues.
- resolved Oct 30, 2023, 09:32 PM UTC
This incident has been resolved by the upstream authentication provider. Should you need further assistance please reach out to us at [email protected]