DNSFilter incident

Some Customers Are Unable to Modify Policies in the Dashboard

Minor Resolved View vendor source →

DNSFilter experienced a minor incident on January 10, 2024 affecting Front End UI, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 03:04 PM UTC
Resolved
Jan 10, 2024, 06:06 PM UTC
Duration
3h 2m
Detected by Pingoru
Jan 10, 2024, 03:04 PM UTC

Affected components

Front End UI

Update timeline

  1. investigating Jan 10, 2024, 03:04 PM UTC

    DNSFilter engineering team is currently investigating an issue where some customers are unable to modify policies in the DNSFilter dashboard. Updated status will be provided as soon as possible. DNS resolution is operating normally.

  2. identified Jan 10, 2024, 03:47 PM UTC

    The DNSFilter engineering team has identified the issue and are actively working to implement a fix. Updated status will be provided as soon as possible.

  3. monitoring Jan 10, 2024, 04:06 PM UTC

    A fix has been implemented and we have confirmed that policies are now able to be modified properly again. We are currently monitoring to ensure services remain stable.

  4. resolved Jan 10, 2024, 06:06 PM UTC

    This incident has been resolved. Should you need further assistance please reach out to us at [email protected]