DNSFilter incident
DNS Resolution is (Down / Intermittent) - Resolved
DNSFilter experienced a major incident on September 26, 2024 affecting North America and North America, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2024, 04:42 PM UTC
We are currently experiencing issues with DNS timeouts in our Dallas and Chicago Data Centers. This has resulted in an increase in DNS resolution delays for customers accessing services in these regions. Current Status: Chicago Datacenter: The issue has been successfully resolved as of 16:08 UTC. Dallas Datacenter: While improvements are underway, DNS timeouts continue to be observed. Our team is actively working to fully remediate this issue. Impact: Customers in the affected regions may experience delays in DNS resolution. Next Steps: We are undertaking all necessary measures to resolve the situation and minimize impact. We will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your continued support.
- identified Sep 26, 2024, 07:40 PM UTC
The issue has been identified and a fix is currently being implemented.
- monitoring Sep 26, 2024, 07:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2024, 09:52 PM UTC
This incident has been resolved.