DMC Outage History
DMC is up right nowPingoru has recorded 6 incidents for DMC: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 130 (0%) |
Incidents, newest first
Major January 8, 2026 Outbound Call Failures 17s DMC Connect - Call Routing Platform
Started Jan 08, 2026, 02:32 PM UTC· resolved Jan 08, 2026, 02:32 PM UTC
- resolved Jan 08, 2026, 02:32 PM UTC
We have had reports from some customers being unable to make outbound calls this afternoon between 13:45 and 14:15. We have identified the cause of the problem and the problem is now resolved.
- resolved Jan 08, 2026, 02:32 PM UTC
We've now resolved the incident. Thanks for your patience.
Major December 10, 2025 Outage Affecting Some Customer Systems 19h 20m DMC Engage - Cloud Communications Platform, Virtual Server Hosting Platform
Started Dec 10, 2025, 02:29 PM UTC· resolved Dec 11, 2025, 09:50 AM UTC
- resolved Dec 10, 2025, 02:29 PM UTC
We're aware of an ongoing problem causing an outage on some customer systems. We have escalated the problem to the relevant team, and are taking steps to mitigate the problem. We will update this status page once we have further information.
- resolved Dec 10, 2025, 02:44 PM UTC
We have worked to mitigate the initial problem. More work is required to fix the underlying issue but customers should no longer be facing an outage. Any customers facing an outage should call us on 0161 850 4001, selecting Option 2 for support. Thankyou. We will continue to update the status page with further updates.
- resolved Dec 11, 2025, 09:50 AM UTC
Service has been fully restored as of approximately 21:20 lastnight, all services are now running as normal. If you require any further information, please get in touch - [email protected] Thankyou.
Major May 3, 2025 Errors On Login Portal 3d 23h DMC Engage - Cloud Communications Platform
Started May 03, 2025, 11:41 AM UTC· resolved May 07, 2025, 11:29 AM UTC
- resolved May 03, 2025, 11:41 AM UTC
Following today's upgrade of the hosted platform, you may see a 500 error when trying to log in to https://portal.dmcip.com If this is the case, clearing cookies should fix the problem. To do so: 1. Open developer tools (CTRL + Shift + I) 2. Go onto the 'Application' tab 3. On the left hand side, click cookies 4. Right click on the cookie for https://portal.dmcip.com and click 'Clear' 5. Refresh the webpage If you notice any further issues, please get in touch.
- resolved May 07, 2025, 11:29 AM UTC
There have been no major issues reported. This maintenance is now marked as complete.
Major November 19, 2024 Manchester Data Centre outage 15h 44m Helpdesk, DMC Connect - Call Routing Platform, Virtual Server Hosting Platform
Started Nov 19, 2024, 03:57 PM UTC· resolved Nov 20, 2024, 07:42 AM UTC
- resolved Nov 19, 2024, 03:57 PM UTC
We've experienced a brief connectivity loss in our Manchester DC starting at 15:44 and ending at 15:50. We're currently contacting our DC provider and will provide further updates shortly. Apologies for any inconvenience caused.
- resolved Nov 19, 2024, 04:24 PM UTC
Our DC provider has advised the outage was on their side and is currently investigating. We'll provide more information once it is made available to us.
- resolved Nov 20, 2024, 07:39 AM UTC
The issue is now resolved.
- resolved Nov 20, 2024, 07:42 AM UTC
The underlying issue causing yesterday's 6 minute service outage has been resolved. Our services have been stable since 15:50. We apologise for any inconvenience caused as a result of this incident.