dLocal incident

[PSE-ACH] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on August 28, 2026 affecting Colombia - Payment Processors, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 05:10 PM UTC
Resolved
Aug 28, 2026, 08:01 PM UTC
Duration
2h 51m
Detected by Pingoru
Aug 28, 2026, 05:10 PM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. identified Aug 28, 2026, 05:10 PM UTC

    We have identified a processing issue with ACH (PSE) in Colombia that is causing an increase in rejected transactions. We have contacted the processor, and their technical team is actively working on a resolution. We are closely monitoring the situation and will provide an update as soon as more information becomes available.

  2. investigating Aug 28, 2026, 07:31 PM UTC

    We are currently investigating this issue.

  3. resolved Aug 28, 2026, 08:01 PM UTC

    This incident has been resolved.