dLocal incident

[ACH-PSE] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 1, 2026 affecting Colombia - Payment Processors, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 02:13 AM UTC
Resolved
May 01, 2026, 04:00 AM UTC
Duration
1h 46m
Detected by Pingoru
May 01, 2026, 02:13 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating May 01, 2026, 01:31 AM UTC

    We have identified some processing issues with ACH in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating May 01, 2026, 02:13 AM UTC

    Nequi is presenting degradation currently , Processor is working on resolving the incident .

  3. resolved May 01, 2026, 04:46 AM UTC

    This incident has been resolved.