dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →
Started
Apr 27, 2026, 02:38 AM UTC
Resolved
Apr 27, 2026, 07:04 AM UTC
Duration
4h 26m
Detected by Pingoru
Apr 27, 2026, 02:38 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Apr 27, 2026, 02:38 AM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Apr 27, 2026, 04:05 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 27, 2026, 07:04 AM UTC

    This incident has been resolved.

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