dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on June 20, 2026 affecting Colombia - Payment Processors, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2026, 03:27 AM UTC
Resolved
Jun 20, 2026, 06:33 AM UTC
Duration
3h 6m
Detected by Pingoru
Jun 20, 2026, 03:27 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Jun 20, 2026, 03:27 AM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Jun 20, 2026, 05:56 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 20, 2026, 06:33 AM UTC

    This incident has been resolved.