dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 28, 2026 affecting Colombia - Payment Processors, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 02:32 PM UTC
Resolved
May 28, 2026, 02:52 PM UTC
Duration
19m
Detected by Pingoru
May 28, 2026, 02:32 PM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating May 28, 2026, 02:32 PM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 28, 2026, 02:52 PM UTC

    This incident has been resolved.