dLocal incident

[BANCOLOMBIA S.A.- NEQUI] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 27, 2026 affecting Colombia - Payment Processors, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 03:53 AM UTC
Resolved
May 27, 2026, 04:45 AM UTC
Duration
52m
Detected by Pingoru
May 27, 2026, 03:53 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating May 27, 2026, 03:53 AM UTC

    We have identified some processing issues with BANCOLOMBIA S.A.- NEQUI in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 27, 2026, 04:45 AM UTC

    This incident has been resolved.