dLocal incident

[Kushki-Bco Pacifico] Apparent incident with payment processing in Ecuador

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 15, 2026 affecting Ecuador - Payment Processors, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 02:43 PM UTC
Resolved
May 15, 2026, 06:45 PM UTC
Duration
4h 1m
Detected by Pingoru
May 15, 2026, 02:43 PM UTC

Affected components

Ecuador - Payment Processors

Update timeline

  1. investigating May 15, 2026, 02:43 PM UTC

    We have identified some processing issues with Kushki-Bco Pacifico in Ecuador. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 15, 2026, 06:45 PM UTC

    This incident has been resolved.