dLocal incident

[Cielo] Apparent incident with payment processing in Brazil

Minor Resolved View vendor source →

dLocal experienced a minor incident on April 13, 2026 affecting Brazil - Payment Processors, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 10:34 PM UTC
Resolved
Apr 13, 2026, 11:58 PM UTC
Duration
1h 24m
Detected by Pingoru
Apr 13, 2026, 10:34 PM UTC

Affected components

Brazil - Payment Processors

Update timeline

  1. investigating Apr 13, 2026, 10:34 PM UTC

    We have identified some processing issues with Cielo in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Apr 13, 2026, 11:58 PM UTC

    This incident has been resolved.