dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on April 18, 2026 affecting Colombia - Payment Processors, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2026, 04:55 AM UTC
Resolved
Apr 18, 2026, 05:19 AM UTC
Duration
24m
Detected by Pingoru
Apr 18, 2026, 04:55 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Apr 18, 2026, 04:55 AM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Apr 18, 2026, 05:19 AM UTC

    This incident has been resolved.