dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 8, 2026 affecting Colombia - Payment Processors, lasting 10h 32m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 07:22 PM UTC
Resolved
May 09, 2026, 05:55 AM UTC
Duration
10h 32m
Detected by Pingoru
May 08, 2026, 07:22 PM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating May 08, 2026, 07:22 PM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating May 08, 2026, 10:04 PM UTC

    Processor is actively working on the issue. No ETA shared yet

  3. investigating May 09, 2026, 12:25 AM UTC

    The issue has been identified. They are actively working on a fix, no ETA available yet.

  4. investigating May 09, 2026, 03:29 AM UTC

    Nequi continues to work on resolving the issue and actively working on a fix, no ETA available yet.

  5. resolved May 09, 2026, 05:55 AM UTC

    This incident has been resolved.