dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Ongoing View vendor source →

dLocal is currently experiencing a minor incident affecting Colombia - Payment Processors, which began 8h ago. The vendor's full update timeline is below.

Started
May 08, 2026, 07:22 PM UTC
Resolved
Ongoing
Duration
● 8h 17m
Detected by Pingoru
May 08, 2026, 07:22 PM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating May 08, 2026, 07:22 PM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating May 08, 2026, 10:04 PM UTC

    Processor is actively working on the issue. No ETA shared yet

  3. investigating May 09, 2026, 12:25 AM UTC

    The issue has been identified. They are actively working on a fix, no ETA available yet.

  4. investigating May 09, 2026, 03:29 AM UTC

    Nequi continues to work on resolving the issue and actively working on a fix, no ETA available yet.