dLocal incident

[PICPAY] Apparent incident with payment processing in Brazil

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 6, 2026 affecting Brazil - Payment Processors, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 11:56 AM UTC
Resolved
May 06, 2026, 03:34 PM UTC
Duration
3h 38m
Detected by Pingoru
May 06, 2026, 11:56 AM UTC

Affected components

Brazil - Payment Processors

Update timeline

  1. investigating May 06, 2026, 11:56 AM UTC

    We have identified some processing issues with PICPAY in BRAZIL. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating May 06, 2026, 02:49 PM UTC

    We are working on resolving the issue , we will share more updates soon

  3. resolved May 06, 2026, 03:34 PM UTC

    This incident has been resolved.