dLocal incident

[Arcus] Apparent incident with payment processing in Mexico

Minor Resolved View vendor source →
Started
Apr 21, 2026, 07:00 PM UTC
Resolved
Apr 21, 2026, 07:19 PM UTC
Duration
18m
Detected by Pingoru
Apr 21, 2026, 07:00 PM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating Apr 21, 2026, 07:00 PM UTC

    We have identified some processing issues with Arcus in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Apr 21, 2026, 07:19 PM UTC

    This incident has been resolved.

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