dLocal incident

[Nequi | Colombia] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on April 21, 2026 affecting Colombia - Payment Processors, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 05:50 AM UTC
Resolved
Apr 21, 2026, 07:10 AM UTC
Duration
1h 19m
Detected by Pingoru
Apr 21, 2026, 05:50 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Apr 21, 2026, 05:50 AM UTC

    We have identified some processing issues with Nequi | Colombia in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Apr 21, 2026, 07:10 AM UTC

    This incident has been resolved.