dLocal incident

[CITIBANAMEX] Apparent incident with payment processing in Mexico

dLocal experienced a minor incident on September 20, 2026 affecting Mexico - Payment Processors, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started: Sep 20, 2026, 10:22 AM UTC
Resolved: Sep 20, 2026, 11:59 AM UTC
Duration: 1h 37m
Detected by Pingoru: Sep 20, 2026, 10:22 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

investigating Sep 20, 2026, 10:22 AM UTC

We have identified some processing issues with CITIBANAMEX in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.
resolved Sep 20, 2026, 11:59 AM UTC

This incident has been resolved.