dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on September 7, 2026 affecting Colombia - Payment Processors, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2026, 09:07 AM UTC
Resolved
Sep 07, 2026, 12:41 PM UTC
Duration
3h 34m
Detected by Pingoru
Sep 07, 2026, 09:07 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Sep 07, 2026, 09:07 AM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Sep 07, 2026, 12:41 PM UTC

    This incident has been resolved.