dLocal incident

[Hey Banregio] Apparent incident with payment processing in Mexico

Minor Resolved View vendor source →

dLocal experienced a minor incident on September 4, 2026 affecting Mexico - Payment Processors, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 10:55 AM UTC
Resolved
Sep 04, 2026, 11:36 AM UTC
Duration
41m
Detected by Pingoru
Sep 04, 2026, 10:55 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating Sep 04, 2026, 10:55 AM UTC

    We have identified some processing issues with Hey Banregio in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Sep 04, 2026, 11:36 AM UTC

    This incident has been resolved.