Dizzion incident

Azure AD Users May Be Unable to Authenticate to Frame or Receive New Persistent Desktop / User Volume

Notice Resolved View vendor source →

Dizzion experienced a notice incident on November 13, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2023, 09:10 PM UTC
Resolved
May 11, 2022, 11:00 PM UTC
Duration
—
Detected by Pingoru
Nov 13, 2023, 09:10 PM UTC

Update timeline

  1. resolved Nov 13, 2023, 09:10 PM UTC

    An update to a backend SAML2 library resulted in XML Namespaces being improperly stripped from Azure AD SAML2 claims. This resulted in some users being unable to authenticate as Frame was unable to properly match these claims in order to establish user identify. Users who were able to authenticate may have improperly received a new Persistent Desktop and/or User Volume (Enterprise Profile or Personal Drive) upon starting a session. This issue seems to only affect customers on our Frame Commercial Platform using Azure AD via SAML2 integration with Frame. This issue was first reported at 1:15AM PDT and was resolved by 5:15AM PDT on Thursday, May 12, 2022.