Dizzion incident

Keyboard Input Issue When Using Certain CTRL Hotkeys

Minor Resolved View vendor source →

Dizzion experienced a minor incident on November 13, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2023, 09:08 PM UTC
Resolved
May 26, 2022, 07:00 AM UTC
Duration
—
Detected by Pingoru
Nov 13, 2023, 09:08 PM UTC

Update timeline

  1. resolved Nov 13, 2023, 09:08 PM UTC

    We are receiving reports that keyboard input within a Frame session stops working after a user presses Left CTRL+V or Left CTRL+ALT. After using the hotkey the Left CTRL key can become stuck (requiring the user to click Left CTRL again to unstick the key) or the application window that the user is using loses focus (requiring the user to click on the application window). This issue seems to be intermittent and is affecting users accessing from Windows and Linux endpoints (macOS does not seem to be affected) using either a browser or Frame App. We are investigating this issue and will provide updates as soon as they become available.