Dizzion incident

Users are unable to start sessions when using older versions of Frame Enterprise Profile Driver

Major Resolved View vendor source →

Dizzion experienced a major incident on February 27, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2023, 09:39 AM UTC
Resolved
Feb 27, 2023, 09:39 AM UTC
Duration
—
Detected by Pingoru
Feb 27, 2023, 09:39 AM UTC

Update timeline

  1. resolved Aug 30, 2023, 08:37 PM UTC

    Users are unable to start new sessions to Accounts with Enterprise Profiles enabled if it is using older versions of the Enterprise Profile driver (prior to 6.8.4.8008). This is due to an expired driver certificate. Users already in session are not affected. The solution is to update the Frame Enterprise Profile Driver to version 6.8.4.8008 using our Frame Agent Setup Tool (https://docs.frame.nutanix.com/platform/admin/frame-agent-setup-tool/#updater-view) on the Sandbox and run a Publish on affected Accounts.