Dizzion incident

Frame Accounts not Displaying Correctly in Frame Admin Console for Admins

Minor Resolved View vendor source →

Dizzion experienced a minor incident on September 5, 2023 affecting Frame Platform (use.difr.com), lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2023, 07:37 PM UTC
Resolved
Sep 05, 2023, 07:48 PM UTC
Duration
11m
Detected by Pingoru
Sep 05, 2023, 07:37 PM UTC

Affected components

Frame Platform (use.difr.com)

Update timeline

  1. identified Sep 05, 2023, 07:37 PM UTC

    We are currently experiencing an issue where Frame Accounts not displaying correctly in the Frame Admin Console for Admins. As a result, some or all of your Frame accounts will not be displayed for Admins when logged into the Frame Console. This does not affect end-user or admin access to Launchpads. Starting new sessions and existing sessions are also not affected by this. We have identified the issue and are working on resolving it. Please check back at status.fra.me for updates

  2. resolved Sep 05, 2023, 07:48 PM UTC

    We have resolved the issue that was causing Accounts to not display properly in the Frame Admin Console.