Dizzion incident

Issue when creating VMs on latest Nutanix AOS/AHV

Dizzion experienced a minor incident on December 23, 2024 affecting Frame Platform (use.difr.com), lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started: Dec 23, 2024, 02:36 PM UTC
Resolved: Dec 23, 2024, 05:00 PM UTC
Duration: 2h 23m
Detected by Pingoru: Dec 23, 2024, 02:36 PM UTC

Affected components

Frame Platform (use.difr.com)

Update timeline

identified Dec 23, 2024, 02:36 PM UTC

We have identified an issue when creating new Frame VMs when using Nutanix AOS 7.0 with AHV 10.0. We are working on releasing a hotfix to our platform to resolve this issue. We recommend customers hold off on upgrading their AHV clusters supporting Frame workloads in the interim. We apologize for any inconvenience this may cause.
resolved Dec 23, 2024, 05:00 PM UTC

We have released a hotfix to our Frame platform to resolve this issue. Thank you for your patience. If you experience any further issues, please open a support case.