Divio experienced a major incident on October 20, 2025 affecting Deployment and Deployment and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:31 PM UTC
We're experiencing an elevated level of errors related to application scaling and deployments. The team is investigating and monitoring the situation.
- investigating Oct 20, 2025, 04:32 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 04:50 PM UTC
We've identified an internal issue affecting application deployments and scaling. We recommend avoiding deployments or scaling until the issue is resolved. The team is working on a solution and will share updates as they become available.
- identified Oct 20, 2025, 05:24 PM UTC
The root cause of the issue has been identified. We are currently implementing a fix which is designed to resolve the problem across all affected regions upon deployment.
- identified Oct 20, 2025, 06:10 PM UTC
UK AWS is back to normal
- identified Oct 20, 2025, 06:11 PM UTC
CH region is back to normal
- identified Oct 20, 2025, 06:12 PM UTC
EU AWS region is back to normal
- identified Oct 20, 2025, 06:15 PM UTC
US AWS region is back to normal
- resolved Oct 20, 2025, 06:17 PM UTC
The fix has been successfully deployed across all regions and we can now report that all systems are back to normal.