Divio experienced a major incident on November 1, 2020 affecting Hosting and Hosting and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2020, 06:25 PM UTC
We are currently investigating an high failure rate for DNS resolution of aldryn.io subdomains, causing localized reachability issues across applications hosted on Divio Cloud.
- identified Nov 01, 2020, 07:16 PM UTC
We have identified the issue with an upstream DNS provider, which acknowledged the issue. More information will be made available at https://dnsimple.statuspage.io/incidents/ysh4mk0s1j8h
- monitoring Nov 01, 2020, 08:13 PM UTC
Our upstream provider is still investigating the outage, but we're seeing a progressive normalization of the situation.
- resolved Nov 01, 2020, 10:54 PM UTC
Our upstream DNS provider has identified the source of the incident and traffic is stabilizing across all regions.