Divio incident

Performance issues on our US regions

Critical Resolved View vendor source →

Divio experienced a critical incident on December 17, 2020 affecting Hosting, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2020, 03:17 PM UTC
Resolved
Dec 17, 2020, 04:56 PM UTC
Duration
1h 38m
Detected by Pingoru
Dec 17, 2020, 03:17 PM UTC

Affected components

Hosting

Update timeline

  1. investigating Dec 17, 2020, 03:17 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 17, 2020, 03:32 PM UTC

    We are in contact with our service provider.

  3. identified Dec 17, 2020, 03:59 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 17, 2020, 04:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Dec 17, 2020, 04:47 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 17, 2020, 04:56 PM UTC

    This incident has been resolved.