Divio incident

Increased DNS error rate for aldryn.io domains

Minor Resolved View vendor source →

Divio experienced a minor incident on March 2, 2021 affecting Hosting and Hosting and 1 more component, lasting 6h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2021, 02:29 PM UTC
Resolved
Mar 02, 2021, 08:58 PM UTC
Duration
6h 29m
Detected by Pingoru
Mar 02, 2021, 02:29 PM UTC

Affected components

HostingHostingHostingHostingDNSimple Name ServersDivio Control Panel (control.divio.com)django CMS demos

Update timeline

  1. investigating Mar 02, 2021, 02:29 PM UTC

    We are currently investigating an issue affecting the resolution of the *.aldryn.io domains. and causing intermittent reachability issues with hosted websites.

  2. investigating Mar 02, 2021, 02:32 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 02, 2021, 03:06 PM UTC

    Our upstream DNS provider has acknowledged the issue. More info at https://dnsimple.statuspage.io/incidents/bcnzxs0mgz21

  4. monitoring Mar 02, 2021, 06:26 PM UTC

    Our upstream service provider has already partially rolled out a fix for the issue and is completing the rollout to all affected regions. We have already been observing improvements across all hosted websites.

  5. resolved Mar 02, 2021, 08:58 PM UTC

    The upstream service finished rolling out the fix and is currently monitoring the situation. Our metrics indicate that the situation has completely normalized.