Divio incident

Elevated error rate on Swiss region

Major Resolved View vendor source →

Divio experienced a major incident on November 22, 2021 affecting Deployment and Hosting and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2021, 09:10 AM UTC
Resolved
Nov 22, 2021, 10:32 AM UTC
Duration
1h 21m
Detected by Pingoru
Nov 22, 2021, 09:10 AM UTC

Affected components

DeploymentHostingMedia files (pithos)

Update timeline

  1. investigating Nov 22, 2021, 09:10 AM UTC

    We are currently investigating this issue.

  2. identified Nov 22, 2021, 09:24 AM UTC

    Our upstream service provider has identified the issue and is working to mitigate it: https://exoscalestatus.com/incidents/2ae9f49f-36ce-4067-b4bd-a174416ef4f1/

  3. monitoring Nov 22, 2021, 09:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 22, 2021, 09:29 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 22, 2021, 10:32 AM UTC

    This incident has been resolved.