Divio experienced a major incident on December 17, 2022 affecting Hosting and Hosting and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 17, 2022, 04:08 PM UTC
One of our upstream DNS providers is currently experiencing an outage. Some sites may be temporarily unreachable. Outage visibility may vary depending on the geographical source of requests.
- identified Dec 17, 2022, 04:49 PM UTC
Our upstream DNS provider acknowledged the issue and is investigating it. As our inbound email service might also be affected, our enterprise customers may use the fallback support channels to get in touch with us (e.g. dedicated PagerDuty email addresses or phone numbers).
- identified Dec 17, 2022, 04:53 PM UTC
We are seeing a slow increase of successful DNS requests.
- monitoring Dec 17, 2022, 05:09 PM UTC
Our upstream DNS provider has mitigated the issue. We continue to monitor the situation until full resolution.
- resolved Dec 17, 2022, 06:44 PM UTC
This incident has been resolved.