Divio incident

Too restrictive permission during new S3 bucket creation on AWS

Minor Resolved View vendor source →

Divio experienced a minor incident on April 24, 2023 affecting Media Files (S3) and Media Files (S3) and 1 more component, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2023, 01:07 PM UTC
Resolved
Apr 28, 2023, 09:50 AM UTC
Duration
3d 20h
Detected by Pingoru
Apr 24, 2023, 01:07 PM UTC

Affected components

Media Files (S3)Media Files (S3)Media Files (S3)

Update timeline

  1. identified Apr 24, 2023, 01:07 PM UTC

    We have identified an issue with too restrictive permissions for newly created S3 buckets on AWS. This issue prohibits users to fully use the bucket as intended. Existing buckets are not effected by the issue. We are working on a permanent solution. In the meantime, please reach out via support if you encounter a permission problem with a newly created bucket.

  2. identified Apr 24, 2023, 01:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 28, 2023, 09:50 AM UTC

    This incident has been resolved.