Disqus incident

Database Issue

Major Resolved View vendor source →

Disqus experienced a major incident on April 29, 2019 affecting API and Admin and 1 more component, lasting 20h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2019, 09:35 PM UTC
Resolved
Apr 30, 2019, 05:44 PM UTC
Duration
20h 8m
Detected by Pingoru
Apr 29, 2019, 09:35 PM UTC

Affected components

APIAdminEmbedImporterNotificationsRealtimeHomeAdsSupport

Update timeline

  1. identified Apr 29, 2019, 09:35 PM UTC

    We are experiencing a database issue, which is currently affecting the ability for the Embed and Admin pages to load, as well as other parts of the product. We have identified the issue, and are currently working towards recovery.

  2. monitoring Apr 29, 2019, 10:56 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Apr 30, 2019, 05:44 PM UTC

    This incident has been resolved.