Disqus incident

Comment Counts non Populating

Notice Resolved View vendor source →

Disqus experienced a notice incident on October 3, 2019, lasting 4d 21h. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2019, 10:48 PM UTC
Resolved
Oct 08, 2019, 08:31 PM UTC
Duration
4d 21h
Detected by Pingoru
Oct 03, 2019, 10:48 PM UTC

Update timeline

  1. investigating Oct 03, 2019, 10:48 PM UTC

    Comment Counts have stopped populating on most threads for sites across the network. We are currently investigating this issue, and hope to develop a fix as soon a possible.

  2. monitoring Oct 04, 2019, 05:57 PM UTC

    A fix has been released, and we are currently monitoring the results. Comment counts should now be largely functioning, though some affected threads may still be slightly behind the actual comment count of the thread.

  3. resolved Oct 08, 2019, 08:31 PM UTC

    This incident has been resolved.