Disqus incident

Backend issue resulting in 500 errors and slowness

Minor Resolved View vendor source →

Disqus experienced a minor incident on October 3, 2019 affecting API and Admin and 1 more component, lasting 4d 20h. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2019, 11:51 PM UTC
Resolved
Oct 08, 2019, 08:31 PM UTC
Duration
4d 20h
Detected by Pingoru
Oct 03, 2019, 11:51 PM UTC

Affected components

APIAdminEmbed

Update timeline

  1. investigating Oct 03, 2019, 11:51 PM UTC

    Due to a backend issue, we are currently seeing 500/502/503 errors being returned for a variety of API calls, and functionalities that go through the API. Our team is aware of the issue, and is currently working to resolve the issue as soon as possible.

  2. resolved Oct 08, 2019, 08:31 PM UTC

    We've released fixes, and the system has now been stable for a few days. We will be keeping an eye on the network, but this should now be resolved.