Disqus incident

Comment Notifications not delivering, some comments not appearing in all locations in realtime

Minor Resolved View vendor source →

Disqus experienced a minor incident on December 31, 2019 affecting Notifications and Realtime, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2019, 06:14 PM UTC
Resolved
Jan 02, 2020, 09:44 PM UTC
Duration
2d 3h
Detected by Pingoru
Dec 31, 2019, 06:14 PM UTC

Affected components

NotificationsRealtime

Update timeline

  1. investigating Dec 31, 2019, 06:14 PM UTC

    Comment Notifications have not been delivering successfully since 12/27, and some comments are not appearing in all locations (embed, user profile, etc.) as quickly as expected. We are aware of the issues and are currently investigating possible causes.

  2. resolved Jan 02, 2020, 09:44 PM UTC

    A fix has been implemented, and we have confirmed that the affected data is now appearing and delivering correctly.