Displayr incident

Documents fail to open when ZIP files are used as data sets

Major Resolved View vendor source →

Displayr experienced a major incident on August 5, 2025 affecting app.displayr.com and australiaeast.displayr.com and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 09:37 AM UTC
Resolved
Aug 05, 2025, 10:40 AM UTC
Duration
1h 3m
Detected by Pingoru
Aug 05, 2025, 09:37 AM UTC

Affected components

app.displayr.comaustraliaeast.displayr.comcanadacentral.displayr.comsoutheastasia.displayr.comwesteurope.displayr.com

Update timeline

  1. investigating Aug 05, 2025, 09:37 AM UTC

    The team is actively working to resolve the issue where documents fail to open when ZIP files are used as data sets. We appreciate your patience and will share further updates as progress is made.

  2. identified Aug 05, 2025, 09:44 AM UTC

    The issue has been identified and a fix is currently being implemented. We’ll share more details once the resolution is confirmed.

  3. resolved Aug 05, 2025, 10:40 AM UTC

    The issue has been successfully resolved. All systems are functioning as expected. Thank you for your patience and support throughout the process.