Displayr incident

Unable to edit or view documents in Displayr

Critical Resolved View vendor source →

Displayr experienced a critical incident on December 25, 2025 affecting app.displayr.com and australiaeast.displayr.com and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Dec 25, 2025, 06:10 PM UTC
Resolved
Dec 25, 2025, 08:07 PM UTC
Duration
1h 57m
Detected by Pingoru
Dec 25, 2025, 06:10 PM UTC

Affected components

app.displayr.comaustraliaeast.displayr.comcanadacentral.displayr.comsoutheastasia.displayr.comwesteurope.displayr.com

Update timeline

  1. investigating Dec 25, 2025, 06:10 PM UTC

    We are currently investigating this issue. Users are unable to edit or view documents. We have identified a database issue and are investigating further.

  2. investigating Dec 25, 2025, 06:36 PM UTC

    We have identified the issue with the database and are making a temporary fix to allow users to edit documents. We expect to have a temporary fix available within 30 minutes.

  3. investigating Dec 25, 2025, 07:04 PM UTC

    We have identified the root cause of the issue and are preparing a new release of Displayr with a permanent fix. We expect the release to occur within 60 minutes.

  4. investigating Dec 25, 2025, 07:51 PM UTC

    app.displayr.com / East US is fully available again, able to edit and view documents. Other regions are coming online within the next 10 minutes.

  5. investigating Dec 25, 2025, 07:55 PM UTC

    Canada Central, South East Asia and West Europe are fully functioning again. Australia East is expected to released within the next 20 minutes.

  6. resolved Dec 25, 2025, 08:07 PM UTC

    Australia East is fully functioning. A Displayr release with a permanent fix has now been released to all regions. The incident is resolved.