Displayr incident

West Europe Document Editing and Viewing Outage

Critical Resolved View vendor source →

Displayr experienced a critical incident on October 9, 2023 affecting app.displayr.com, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2023, 05:59 PM UTC
Resolved
Oct 09, 2023, 06:13 PM UTC
Duration
14m
Detected by Pingoru
Oct 09, 2023, 05:59 PM UTC

Affected components

app.displayr.com

Update timeline

  1. investigating Oct 09, 2023, 05:59 PM UTC

    Users in West Europe are unable to edit or view documents. We are investigating the issue.

  2. identified Oct 09, 2023, 06:06 PM UTC

    We have identified an issue in the cloud infrastructure that hosts documents for editing and viewing. All virtual machines were not responding. We are manually bringing more virtual machines online. Documents will be available for editing and viewing now, however the performance will be degraded for another 10-20 minutes.

  3. identified Oct 09, 2023, 06:12 PM UTC

    All virtual machines used for document editing and viewing are online and functioning again. Normal operations have resumed in West Europe.

  4. resolved Oct 09, 2023, 06:13 PM UTC

    This incident has been resolved.