Displayr incident
Documents unable to export in Chrome and Safari
Displayr experienced a major incident on October 11, 2023 affecting app.displayr.com, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 11, 2023, 08:04 PM UTC
Documents are unable to be exported to Excel, PowerPoint, or PDF in Chrome and Safari browsers. Our engineers have identified the cause of the issue and have a solution. A workaround is to export in Edge or Firefox. Our engineers are working on releasing a new version of Displayr with the solution within the next few hours.
- identified Oct 11, 2023, 09:47 PM UTC
A new version of Displayr is being released with a solution, and will be available in approximately 1 hour.
- identified Oct 11, 2023, 11:10 PM UTC
The release is still pending, our current estimate is it will be released in 30 minutes.
- resolved Oct 12, 2023, 12:09 AM UTC
Documents are able to be exported again. Please note that we are aware of a separate issue with regards to exported file names. Typically when Displayr exports a file, the file will be named after the document title or the page title, however at the moment they are named using a randomly generated ID. This will be addressed in a future release of Displayr.