Displayr experienced a major incident on October 30, 2023 affecting app.displayr.com, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
app.displayr.com
Update timeline
- investigating Oct 30, 2023, 02:17 AM UTC
Documents are unable to be exported to Excel, PowerPoint, or PDF. Our engineers have identified the cause of the issue and have a solution. Our engineers are working on releasing a new version of Displayr with the solution within the next few hours.
- identified Oct 30, 2023, 04:06 AM UTC
We have begun rolling out the fix one region at a time, all regions are expected to be resolved within 20 minutes.
- monitoring Oct 30, 2023, 04:12 AM UTC
The fix has been applied to all regions. We will continue to monitor the issue until it has been confirmed that exporting works for the affected users.
- resolved Oct 30, 2023, 05:31 AM UTC
This incident has been resolved.