Displayr incident
Some documents not loading on app.displayr.com
Displayr experienced a major incident on January 26, 2024 affecting app.displayr.com, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2024, 11:13 AM UTC
We are currently investigating a problem that is preventing some Displayr documents from opening in View mode (that is, published reports and dashboards. Some documents in Edit mode may also be affected.
- identified Jan 26, 2024, 11:30 AM UTC
We are attempting a fix for the above issue and expect it to be resolved within 15 minutes
- monitoring Jan 26, 2024, 12:11 PM UTC
A fix has been implemented and published documents are opening now. We are monitoring to ensure there are no more issues.
- identified Jan 26, 2024, 01:31 PM UTC
Problems with document loading are still persisting for some documents. We are attempting an alternative fix to this issue.
- resolved Jan 26, 2024, 02:45 PM UTC
The problem has now been resolved and all documents are loading.