Displayr incident

Displayr outage in all regions

Critical Resolved View vendor source →

Displayr experienced a critical incident on April 4, 2024 affecting app.displayr.com and australiaeast.displayr.com and 1 more component, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 12:02 AM UTC
Resolved
Apr 04, 2024, 06:14 AM UTC
Duration
6h 11m
Detected by Pingoru
Apr 04, 2024, 12:02 AM UTC

Affected components

app.displayr.comaustraliaeast.displayr.comcanadacentral.displayr.comsoutheastasia.displayr.comwesteurope.displayr.com

Update timeline

  1. investigating Apr 04, 2024, 12:02 AM UTC

    We are currently investigating a Displayr outage which is affecting customers in all Displayr regions.

  2. identified Apr 04, 2024, 12:16 AM UTC

    We have identified a problem with the Displayr database. The team is attempting to fix this issue. We expect the fix to be complete within two hours.

  3. monitoring Apr 04, 2024, 12:58 AM UTC

    Microsoft Azure, who host the Displayr application and supporting infrastructure, have reported an outage. There are signs that Microsoft is recovering, and that Displayr users are able to access documents again. We are monitoring the progress from Microsoft, and are preparing a contingency plan if Microsoft are not able to fully restore the service soon.

  4. resolved Apr 04, 2024, 06:14 AM UTC

    Microsoft have confirmed that they service has been restored to normal and there should be no further disruption to Displayr users as a result of this outage.