Displayr incident

Slow documents and timeout errors in Displayr

Notice Resolved View vendor source →

Displayr experienced a notice incident on July 8, 2024 affecting app.displayr.com and canadacentral.displayr.com and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2024, 06:01 AM UTC
Resolved
Jul 08, 2024, 09:26 AM UTC
Duration
3h 24m
Detected by Pingoru
Jul 08, 2024, 06:01 AM UTC

Affected components

app.displayr.comcanadacentral.displayr.comsoutheastasia.displayr.comwesteurope.displayr.com

Update timeline

  1. investigating Jul 08, 2024, 06:01 AM UTC

    We are currently investigating reports of actions in Displayr documents taking much longer than usual and customers encountering timeout errors.

  2. identified Jul 08, 2024, 06:52 AM UTC

    We are currently attempting a fix for the above issue. We should know more about the progress in roughly 50 minutes.

  3. identified Jul 08, 2024, 07:54 AM UTC

    The team encountered an unexpected delay and should know about the status of the fix within around 40 minutes.

  4. monitoring Jul 08, 2024, 08:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 08, 2024, 09:26 AM UTC

    This incident has been resolved.