Displayr incident

Upload document is failing for some users

Minor Resolved View vendor source →

Displayr experienced a minor incident on August 6, 2024 affecting app.displayr.com and australiaeast.displayr.com and 1 more component, lasting 10h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 10:18 AM UTC
Resolved
Aug 06, 2024, 08:37 PM UTC
Duration
10h 19m
Detected by Pingoru
Aug 06, 2024, 10:18 AM UTC

Affected components

app.displayr.comaustraliaeast.displayr.comcanadacentral.displayr.comsoutheastasia.displayr.comwesteurope.displayr.comdisplayr.comFile Uploads To Displayr

Update timeline

  1. investigating Aug 06, 2024, 10:18 AM UTC

    Some customers have reported that they are unable to upload QPacks and datasets. We are investigating this.

  2. investigating Aug 06, 2024, 10:22 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 06, 2024, 10:34 AM UTC

    The issue has been identified with Filestack, a third-party service that Displayr uses to upload files.

  4. identified Aug 06, 2024, 10:45 AM UTC

    We have raised the issue with Filestack; in the interim, the workaround would be to upload files using URL, R Code, API and Survey Platforms.

  5. identified Aug 06, 2024, 11:00 AM UTC

    The issue affects only European users. The workaround would be to use a URL to upload files. Uploading to Google Drive, Dropbox can also provide a direct URL. Use this URL to upload files to Displayr. Instructions here - https://help.displayr.com/hc/en-us/articles/360003480616-How-to-Import-Data-or-Tables-via-URL We will update the status page as soon as we hear from Filestack.

  6. resolved Aug 06, 2024, 08:37 PM UTC

    This incident has been resolved.