Displai experienced a critical incident on August 31, 2021 affecting Production Dashboard, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2021, 07:05 PM UTC
Our authentication provider Auth0 is currently experiencing an outage, preventing users from logging into the Dashboard. Auth0 is currently investigating the cause.
- identified Aug 31, 2021, 07:05 PM UTC
From Auth0: "We are continuing to investigate the elevated error rate, though we are seeing this issue impact customers intermittently. We will provide status updates every 15 minutes."
- monitoring Aug 31, 2021, 07:28 PM UTC
Our third party partner, Auth0, has resolved the issue and all logins have recovered. We will continue to monitor.
- identified Aug 31, 2021, 07:32 PM UTC
From Auth0: "Our US-1 and US-2 regions are experiencing degraded service. Our Engineering team is working quickly to mitigate this and apologize for the impact this is having on you and your users."
- resolved Aug 31, 2021, 07:40 PM UTC
This incident has been resolved.