Displai incident

Production outage of music from SoundtrackYourBrand

Major Resolved View vendor source →

Displai experienced a major incident on January 28, 2022 affecting Production Soundtrack Your Brand, lasting 6h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2022, 05:59 PM UTC
Resolved
Jan 29, 2022, 12:29 AM UTC
Duration
6h 30m
Detected by Pingoru
Jan 28, 2022, 05:59 PM UTC

Affected components

Production Soundtrack Your Brand

Update timeline

  1. investigating Jan 28, 2022, 05:59 PM UTC

    We are currently investigating this issue, and have assigned multiple production engineers as well as an incident manager. This outage only affects customers using SoundtrackYourBrand.

  2. identified Jan 28, 2022, 06:00 PM UTC

    The root cause of the issue has been identified and we are working to resolve it. Service will be restored as soon as possible.

  3. identified Jan 28, 2022, 09:15 PM UTC

    We are continuing to work on a fix for this issue and will be testing a fix soon.

  4. identified Jan 28, 2022, 11:36 PM UTC

    A fix has been implemented and we are beginning deployment. ETA is +1 hour.

  5. monitoring Jan 29, 2022, 12:24 AM UTC

    A fix has been deployed to all affected devices and the outage has been resolved. We will continue to monitor.

  6. resolved Jan 29, 2022, 12:29 AM UTC

    This incident has been resolved.