Displai experienced a critical incident on February 8, 2023 affecting Production Core API and Production Website and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 08, 2023, 11:44 PM UTC
User data (i.e. devices, playlist and presentation) is not visible for all users.
- identified Feb 08, 2023, 11:45 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 09, 2023, 01:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2023, 01:35 AM UTC
Service is fully restored, but due to outage with our database, customers that made changes from 4am yesterday may not see those updates reflected. We active are looking at ways to restore any lost changes, but we are unable guarantee all updates will be restored. Please contact support if you have lost updates and would like assistance to restore those changes.