Displai incident

Raydiant Employee Engagement/Hoopla Services are Unreachable

Minor Resolved View vendor source →

Displai experienced a minor incident on April 17, 2023 affecting Hoopla Dashboard, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2023, 02:11 PM UTC
Resolved
Apr 18, 2023, 10:16 PM UTC
Duration
1d 8h
Detected by Pingoru
Apr 17, 2023, 02:11 PM UTC

Affected components

Hoopla Dashboard

Update timeline

  1. investigating Apr 17, 2023, 06:08 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 17, 2023, 02:11 PM UTC

    A fix is being deployed. Some services have already recovered.

  3. investigating Apr 17, 2023, 02:13 PM UTC

    We are continuing to investigate this issue.

  4. identified Apr 17, 2023, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 17, 2023, 02:27 PM UTC

    Some customers are reporting partial outages with some of EX connectors.

  6. monitoring Apr 17, 2023, 05:50 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Apr 18, 2023, 05:02 PM UTC

    The team is pushing a fix now to remediate the last issues.

  8. monitoring Apr 18, 2023, 06:49 PM UTC

    Fix has been deployed successfully, the team is now monitoring.

  9. resolved Apr 18, 2023, 10:16 PM UTC

    This incident has been resolved.