Disco incident

Platform Outage

Major Resolved View vendor source →

Disco experienced a major incident on February 23, 2024 affecting API and Platform, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2024, 02:43 PM UTC
Resolved
Feb 23, 2024, 04:01 PM UTC
Duration
1h 17m
Detected by Pingoru
Feb 23, 2024, 02:43 PM UTC

Affected components

APIPlatform

Update timeline

  1. investigating Feb 23, 2024, 02:43 PM UTC

    The platform may be slow in displaying certain pages and components. The team is investigating the root cause.

  2. investigating Feb 23, 2024, 02:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 23, 2024, 02:47 PM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 23, 2024, 03:01 PM UTC

    We've put the platform in maintenance mode in order to reduce the overall load on the system. Maintenance mode will end in approximately 5-10 minutes and the platform will be accessible again.

  5. investigating Feb 23, 2024, 03:14 PM UTC

    We are continuing to investigate this issue.

  6. investigating Feb 23, 2024, 03:41 PM UTC

    The API is out of maintenance mode and operational.

  7. monitoring Feb 23, 2024, 03:49 PM UTC

    We've identified the issue and have implemented a fix. We are monitoring the performance of the platform.

  8. resolved Feb 23, 2024, 04:01 PM UTC

    The incident has been resolved and the platform is back to normal. We apologize for any inconvenience this may have caused.